Posted 4 weeks ago

JOB PURPOSE

The Customer Service Executive job aims for 100% customer satisfaction through constant engagement on phone calls, emails, SMS’s or WhatsApp; timely processing of all orders received, update on delivery plans while gathering market feedback and intelligence on competitor terms, offers and prices.

SHARED ACCOUNTABITLITY

  1. Engage specific assigned customers for orders and payments as per call plan
  2. Daily order processing & scheduling to Ensure timely conversion of orders
  3. To regularly update the customers on pricing updates, trade offers, new products released among others
  4. Engage for debt collections. To ensure the account is aligned for next order release
  5. Relationship Management To create and build trust for mutual business growth
  6. Product awareness to educate the customers about the products, benefits as well as advising them on the target markets and how to counter challenges coming along.
  7. System clean up to ensure only valid orders are left for accurate forecasting and production.
  8. Order conversion alignment to align the internal team and stakeholders- customers, security, transporters on smooth conversion
  9. Execute offers and promos. To drive the monthly target drive offers to ease product uptake
  10. Availability Execution Excellence. To ensure consistent product availability in the outlet
  11. Market Intelligence to counter competition

KNOWLEDGE AND EXPERIENCE REQUIRED

Degree/ Diploma in Business related field   Level of experience 2 years in a customer interfacing roleGreat negotiation & relationship building skillsGood communication and interpersonal skillsStrong analytical skillsProficient in Ms Office: Word, Excel, PowerPoint, Outlook & working knowledge of ERPCustomer Service Short courses

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Customer Service Executive
2021-11-26T05:05:02+00:00